Focused On Service™

In order to ensure that AJW is operating with your needs as our top priority, I have devoted a significant amount of time over the last four years visiting distributors like you.

One of my primary objectives for these visits has been to understand which qualities make a partner valuable to you and which behaviors force you to re-evaluate or terminate a business relationship. The partners who you classified as unreliable, difficult, and more expensive to do business with were not only taxing on your business and your staff, but also detrimental to your relationships with your customers and your bottom line. Your point was very clear: these partners failed because they complicated your operations instead of simplifying them. On the other hand, I learned that a partner who exceeds your expectations by providing you with consistent service levels and most importantly, expedient conflict resolution, can quickly distinguish themselves as an invaluable resource.

Armed with a better understanding of your daily challenges and needs, we have renewed our focus to improve our ability to deliver quality products at competitive prices with superior service. A core group of industry veterans along with a team of motivated newcomers create a winning formula that allows us to concentrate on the fundamentals that make your project successful. Our culture at AJW is the foundation of our performance. Focused on Service is more than a tagline; it’s a way of doing business for every employee at AJW.

The positive momentum we have created at AJW is the result of your continued feedback. Our service model, manufacturing standards, and performance guidelines are designed to deliver results for you. We invite you to share your requests, comments, and questions about any aspect of our business. This interactive dialogue will ensure that AJW continues to provide you with the best results in the industry.

We look forward to building a successful partnership with you.

Sincerely,

Chris Hansen, CEO
chris.hansen@ajwashroom.com
focused-on-service@ajwashroom.com