Accessories FAQ

Q: Where does AJW ship from? How can I contact you?

We ship from our offices in New Windsor, NY. To contact us, you can use the information below of reference our Sales & Support page for more information.

509 Temple Hill Rd.
New Windsor, NY 12553
Phone: (845) 562-3332
Fax: (845) 562-3391

Q: Does AJW do any special fabrication?

Because we do mostly in-house fabrication, AJW can make many custom products to fit the unique needs of your project. Contact us for more information on custom jobs.

Q: Who is my Relationship Manager?

The minute you first contact us, you are assigned your own Relationship Manager who will oversee every aspect of your partnership with AJW. This ensures that you get the most personalized experience possible, creating an efficient and hassle-free process. Your Relationship Manager is the primary contact between you and AJW.

Q: Can I purchase directly through AJW?

All AJW purchases must go through a qualified distributor. You can contact us at (845) 562-3332 to inquire about AJW representatives and distributors in your area.

Q: Where can I find AJW’s latest product and promotional literature?

AJW recently printed a new catalog! Request a printed copy or download a digital version here.

Q: Who should I contact with technical questions?

For technical questions, you can contact your Relationship Manager. If you do not yet have a Relationship Manager, give us a call at (845) 562-3332 for any technical inquiries.

Q: Do you have any job openings?

If you’re looking for a career opening or an internship opportunity, we encourage you to fill out an employment application on our Career Page.

Product FAQ

Q: How do I identify that I have an AJW product?

If you have an AJW product, your product’s key number should be HL250. You can also measure the cabinet and compare the dimensions with the products on our site to see if you have a match.

Q: How should I care for and clean the surfaces on my stainless steel AJW accessories?

Stainless steel is a sturdy and sustainable material that will last for years if cared for properly. Wipe stainless steel surfaces with a soft cloth, rubbing with the grain to prevent scratching the surface. Do not use abrasive cleaners containing chloric solutions on stainless steel; Formica or window cleaning products are ideal. For more information on cleaning products to avoid, refer to our Corrosive Chemicals sheet.

Q: What type of soap should I use in my AJW soap dispensers?

You should always take care to make sure you are using the right soap in your AJW soap dispensers. Coconut oil soaps should be the only products used in liquid valve soap dispensers. We recommend that you use a standard liquid, non-chloric soap, which should be mixed in a solution of one part water to one part soap. We recommend free-flowing, thin viscosity soaps only.

Q: What is the correct way to service my AJW vanity mounted soap dispensers?

To properly service a vanity mounted soap dispenser, use the service key provided to remove the upper assembly and fill the bottle from above the vanity. When you are finished, replace the upper assembly and lock it in place.

Q: How do I fix a soap dispenser that is clogged or not dispensing the correct amount of soap?

To fix a clogged or malfunctioning soap dispenser, follow these steps:

1. Rinse the globe or tank with warm water.
2. Flush the soap valve with warm water until water flows freely.
3. Make sure you are using the proper soap in your dispensers.
4. Refer to our Care and Cleaning Operation instruction sheet for soap dispensers for further instruction.

 

Q: Does AJW have collars to convert recessed cabinets in the field to semi-recessed or surface mounted?

Semi-recessing and surface mounted collars are available for most standard AJW cabinets, with a #4 satin finish to match cabinets. Special sizes are available on request.

Q: How does your custom fabrication process work from a customer’s perspective?

Before we begin, you must supply quantities and specifications for our review. We will then provide you with a rendering of the proposed product. You must then sign and return the rendering with your purchase order before we begin the fabrication process. (The review process is very important because once we begin fabrication custom orders cannot be cancelled or returned.)

Q: Does AJW have collars to convert recessed cabinets in the field to semi-recessed or surface mounted?

Are the AJW toilet tissue dispensers and paper towel dispensers proprietary?

Q: What kind of napkins and tampons will work in AJW dispensers?

All feminine products must be in individual boxes to be properly dispensed by AJW vendors. Most popular brands will fit in our dispensers. Napkin boxes should be a minimum of 4-1/8 long and ¾ in diameter and a maximum of 4-1/2 long and 1-1/8 in diameter. Tampons should be in cardboard tubes a maximum of 5-1/8" long and ¾" in diameter.